Audcomp Managed Services

Infrastructure as a Service (IaaS) to host servers & VMs
ADS

A high performance backup service from the cloud
ABS

Proactive Security as a Service (SaaS) solution
AGS

Unmetered,
fast fiber connectivity you can rely on
AIS

Managed Services

Increased Uptime- Increased productivity

A major challenge in maintaining a network is having little foresight to errors and the inability to predict downtime. This usually results in a reactive response and a prolonged resolution time. Audcomp Managed Services (AMS) throws this break-fix model out of the window. It provides an affordable proactive IT management and support service to growing businesses. 

  • Features
  • Why AMS
  • Plans


Audcomp Manages Services is all about enabling your business. It impacts your user productivity, decreases risks and keeps costs under control. Utilizing a unique framework for providing managed services, AMS keeps an eye on our your application software, network infrastructure (Servers, printers, data, routers, switches, firewalls etc) and connection reliability, and take the necessary measures to ensure your IT network is running at an optimal performance.

AMS Features

Remote Monitoring

State-of-the-art, remote monitoring system from our cloud provides us with advanced notice about problems with your network environment before they can affect your business.

Backup Monitoring

Our remote monitoring service tracks your network backup to ensure your backup is completed properly on daily basis.

Security Management

Our "around the clock" security monitoring is constantly searching for weaknesses in your network, allowing you to have highly reliable and stable networks.

Software Patch Updates

We test each and every software patch prior to remotely updating your network with the most current software patch. This eliminates unforeseen network issues caused by new patch updates.

 

Unlimited Remote Support

Our AMS staff responds to client inquiries and issues related to day-to-day IT problems, providing unlimited email, phone and online support. Our SLA includes guaranteed 4-hour response time within business hours.

Monthly Reporting

We will provide you with a monthly report that analyzes the health of your network, including all incidents and actions undertaken in the month.

Website Surfing Analysis

Do you know which websites your employees are surfing? How productive are they? We can report on these activities to allow you to better manage your staff's productivity.

Quarterly Business Review

Business reviews done quarterly to help you understand your network trends, hence allowing you to make better business decisions – it's the CIO expertise without the CIO salary!

 


Why Audcomp Managed Services

Audcomp has a transparent process in place to provide you with the best possible service for your investment. Here are some factors why you should choose Audcomp for Managed Services:

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Targeted at SMBs

Audcomp Managed Services (AMS) targets SMBs that are facing unpredictable networks, raising IT Costs and shortage of in-house IT skills. AMS utilizes a robust, proactive and complete network monitoring framework that ensures a secure IT infrastructure with a customized environment that aligns with your business.


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Superior Customer Experience
Audcomp uses a consultative approach to evaluate your business and technology needs. By leveraging their client computing and enterprise infrastructure knowledge, our specialists recommend the best solutions that are uniquely customized to your business needs.

Dedicated Account and Service Managers
For maintenance, knowledge transfer and other support, you can contact your assigned Account or Service Manager. The Service Managers regularly update you, offering feedback and recommendations. With unlimited remote (email, phone, online) support, you have access to your technical account managers for inquiries and day-to-day IT issues. AMS provides fast response rate, one point of contact, consistent communication and increased efficiency at all levels.


Transparency
AMS involves you every step of the way, providing you with regular and transparent reports on how your systems and network are being monitored and maintained, including how threats are flagged, investigated and resolved. You are always aware who has access to your network.

Customizable Services
Audcomp offers an array of customizable services, so that you can grow your system easily and adapt with your growing business demands. With customizable subscription levels, you can utilize other cloud services including Security as a Service, Managed Print Services, Cloud backup, Hosted Exchange and so on.

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Local Presence
The majority of network monitoring and system administration through Audcomp Managed Services are handled remotely. However, during the time you need immediate support, reaching to us is very easy and our technicians can get to you quickly. You don't have to deal with an automated phone system to request for support. Our local presence enables us to understand your needs and know your business at a personal level.

 

Familiar with these challenges?

  • Too much business interruption due to IT issues
  • Incremental & incidental downtime adds up quickly
  • Rising HR costs and soaring IT costs
  • No predictable budget
  • Constant network issues, who owns the problem?
  • Staff wearing the IT help-desk hat
  • Senior management involvement on network issues
  • No budget for dedicated resources
  • Downtime impacting on staff productivity
  • Limited after-hours support

Sign up for a free consultation on how our Managed Services can help you solve these business challenges.

Sign up for a free consultation


Audcomp

Information Technology Solutions
611 Tradewind Dr.
Ancaster, ON L9G 4V5
www.audcomp.com